Don Francisco’s strives to provide exceptional coffee as well as Customer Service and will work with you to ensure your 100% satisfaction. If you are not pleased with any item, for any reason, we will gladly replace it, exchange it, or refund the purchase price.

For returns, we will send a return label at our expense but you must first contact our Customer Service department at 800-697-JAVA (5282) (Monday – Friday 7:30 am - 4:30 pm PST).

Note: If you return items without contacting Don Francisco’s, you will be subject to pay the return shipping cost.